Return and Refund Policy
Thank you for shopping at Wilfreds. We are committed to delivering products of the highest quality and want you to be completely satisfied with your experience.
This Returns and Refunds Policy applies to any purchases made via https://wilfreds.shop (the “Website”). Please read it carefully before making a purchase.
Interpretation and Definitions
Interpretation
Words with capitalised initial letters have defined meanings under the following conditions. These definitions apply whether they appear in singular or plural form.
Definitions
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Company (referred to as “Wilfreds”, “we”, “us”, or “our”) refers to Wilfreds.shop.
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Goods refers to the food products offered for sale on our Website.
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Order means a request by you to purchase Goods from us.
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Website refers to Wilfreds, accessible from https://wilfreds.shop.
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You means the individual accessing or using the Website, or the company or legal entity on whose behalf such individual is acting.
Your Right to Cancel (UK Distance Selling Regulations)
In accordance with the Consumer Contracts Regulations 2013, you may have the right to cancel your order within 14 days of receiving it — however, please note:
Due to the perishable nature of the products we sell (i.e. food items), your right to cancel may not apply once the goods have been opened, unsealed, or are no longer in a resaleable condition for health protection or hygiene reasons.
If your order has not yet been dispatched, you may cancel for a full refund by contacting us at:
If your order has already been dispatched, and the items are non-perishable, unopened, and in their original condition, we may accept a return at our discretion. Please contact us first to discuss the issue.
Refunds and Damaged Goods
If your order arrives damaged, incorrect, or not up to our usual standard, please notify us within 7 days of receipt. We may request photographs and order details so we can investigate the issue and offer a suitable resolution, which may include a refund or replacement.
We reserve the right to refuse refunds or replacements if:
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The issue is reported beyond 7 days of delivery.
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The item has been consumed, disposed of, or altered in a way that prevents inspection.
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The issue is due to reasons beyond our control (e.g. incorrect address provided).
Goods That Cannot Be Returned
We cannot accept returns for the following:
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Food items that have been opened, unsealed, or partially consumed.
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Perishable goods that are by nature unsuitable for return.
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Products damaged after delivery or not stored in accordance with the instructions provided.
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Any personalised or made-to-order items.
Returns Process
If we have approved a return, you are responsible for the cost and risk of returning the Goods to us. We recommend using a tracked, insured delivery service.
Returns should be sent to the address we provide when authorising the return. Goods must be returned in their original condition and packaging.
Contact Us
If you have any questions about this Returns and Refunds Policy, or if something isn’t right with your order, we’re here to help:
We’ll always handle any issues with care, common sense, and fairness.
